Reference

How matkaone Handles Your Personal Data

This Privacy Policy explains exactly what personal data we collect when you open an account with us, how we use it, and the rights you hold over it.

Data collected only when neededUPI, Paytm, PhonePe records securedNo third-party sale of your dataRight to access or delete your dataIndia-specific legal compliance

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What We Collect and Why We Collect It

matkaone Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account, we collect your name, email address, phone number, and date of birth so we can verify your identity and keep your account secure. When you deposit or withdraw using UPI, Paytm or PhonePe, we retain transaction references to reconcile your wallet

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and resolve any disputes quickly. We also collect device identifiers and session logs to detect unusual login activity. All data collection is governed by applicable Indian privacy law, and access to our platform is available where local law permits. We do not sell, rent or barter
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your personal data to any advertising network or external data broker.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Email Privacy Team Send your data-access request, correction notice or deletion request to our dedicated privacy inbox. We acknowledge every request within 48 hours and resolve it within 15 working days, in line with applicable law.

Live Chat Support Our chat agents are available around the clock to take down your privacy concern and escalate it to the data team. They cannot modify data directly but will log your case and give you a reference number.

Written Request Post For formal, signed requests regarding data portability or account closure, you can send a written notice to our registered correspondence address. Include your registered phone number and the nature of the request.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply layered security controls across every part of your account — from the moment you log in to the moment a withdrawal lands in your UPI or Paytm wallet.

Encryption at Rest and in Transit

Every piece of data we store — including your identity documents and payment references — is encrypted using AES-256. Data in transit between your device and our servers uses TLS 1.3, so nothing travels in plain text.

Cookie Policy and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage or withdraw cookie consent at any time through the cookie settings panel in your account dashboard.

Account Security Controls

Two-factor authentication is available for all accounts. We flag login attempts from unrecognised devices and send an immediate alert to your registered email or phone number so you can act fast if it was not you.

Data Retention Periods

We keep your account data for as long as your account remains active. Once you request closure, we retain only the records required by financial regulations for the legally mandated period, then permanently delete the rest.

Who Can Access Your Data

Access inside our organisation is role-based. Only the account operations team, finance team and compliance officers can view personal or payment data, and every access event is logged in our internal audit trail.

Requesting Changes or Corrections

If any detail in your account profile is wrong, you can update common fields directly in settings. For identity documents or legally sensitive records, raise a correction request via email and we will process it within 15 working days.

Common Questions About Your Privacy at matkaone

Below are the questions we receive most often about how we collect, store and handle your personal data. If your question is not covered here, our support team is available around the clock via live chat or email.

We collect your name, email address, mobile number, date of birth and identity documents for verification. When you transact via UPI, Paytm or PhonePe, we also log payment references needed to reconcile your wallet balance.

We do not sell or rent your data. We share limited data only with payment processors like UPI networks, Paytm and PhonePe to complete transactions, and with fraud-prevention partners bound by strict confidentiality agreements.

Send a data-access request to our privacy email with your registered phone number in the subject line. We will compile and deliver your data package within 15 working days of acknowledging your request.

Yes. Submit a deletion request via email or live chat. We will close your account and erase personal data that is not subject to a legal retention obligation. Records tied to financial regulations are kept only for the mandated period.

Account data stays active as long as your account is open. After closure, financial transaction records including UPI and PhonePe references are retained for the period required by applicable Indian financial regulation, then deleted permanently.

Basic profile fields like your email or phone number can be changed directly inside account settings. For identity documents or date-of-birth corrections, email the privacy team with supporting proof and we process changes within 15 working days.

We use session cookies for login continuity and analytics cookies to measure page performance. You can review and withdraw consent for non-essential cookies at any time through the cookie settings panel inside your account dashboard.

How matkaone Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Encryption at Rest and in Transit

Cookie Policy and Your Choices

Account Security Controls

Data Retention Periods

Who Can Access Your Data

Requesting Changes or Corrections

Common Questions About Your Privacy at matkaone

01 What personal data does matkaone collect when I open an account?

02 Does matkaone share my data with third parties?

03 How can I request a copy of the data matkaone holds about me?

04 Can I ask matkaone to delete my personal data?

05 How long does matkaone keep my account and transaction data?

06 How do I update incorrect information in my matkaone account?

07 Are cookies used on the matkaone site and can I turn them off?

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