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Terms and Conditions That Govern Your matkaone Account

Before you open an account on matkaone, these terms set out exactly what you agree to — covering how we manage your account, how deposits and withdrawals work…

Account EligibilityUPI & Paytm DepositsWithdrawal RulesAccount Suspension PolicyGoverning Law

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What These Terms Cover and Where They Apply

matkaone Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms constitute a binding agreement between you and matkaone when you register, log in or transact on this platform. They govern every action taken inside your account — from placing a wager on Kabaddi Crash or Baccarat to initiating a withdrawal through PhonePe. Access to

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our services is permitted only where local law allows it; if you are in a region where online gaming is restricted, these terms do not authorise you to proceed. We may update these terms from time to time; continued use after a change constitutes acceptance. You
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are responsible for reading the current version each time you engage with the platform. Where a conflict exists between a specific promotional notice and these terms, these terms control unless the notice explicitly states otherwise.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

Contact Us About These Terms and Conditions

If any clause in these terms is unclear or you believe your account has been handled in a way that contradicts what is written here, our support team is available to review…

Live Chat Start a live chat session directly inside your account dashboard. Our agents can clarify any clause, explain a suspension decision or walk you through a withdrawal query in real time.

Email Support Send a detailed message to our policy team at the address listed in your account panel. We aim to respond within 24 hours and will reference the specific clause your query relates to.

Help Centre Our Help Centre holds plain-language summaries of each major clause, indexed by topic — account closure, payment disputes, session history and data access requests are all covered there.

HOW WE UPHOLD THESE TERMS

Account Security, Data and Policy Enforcement at matkaone

We operate these terms with transparency so you always know exactly what standards your account is held to.

Account Security

Every account is protected with encrypted login sessions. If we detect an unusual access pattern, we freeze the session and alert you by email before any further action is taken on your account.

Data Handling

We collect name, contact details and payment records strictly to process your UPI, Paytm or PhonePe transactions and verify your identity. We do not sell personal data to third parties under any circumstances.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you find most useful. You can adjust cookie preferences in your browser settings at any time without losing account access.

Data Retention

Transaction records and identity documents are retained for the period required by the applicable law in the jurisdiction governing your account. Once that period lapses, records are deleted from our servers.

Requesting Changes

You may request a correction to your stored personal data at any time via email or live chat. We action verified correction requests within five business days and confirm the change in writing to your registered email.

Account Closure

If you wish to close your account under these terms, contact our support team. Any settled balance in your wallet will be returned to your PhonePe or Paytm account within three to five business days after identity verification.

Frequently Asked Questions About Our Terms and Conditions

These questions reflect what our account holders ask most often after reading the terms. If your question is not listed here, our support team can address it directly via live chat or email with a reference to the exact clause that applies.

These terms apply to every person who registers or uses a matkaone account. Access is available only where local law permits online gaming. If your region restricts it, these terms do not authorise your participation regardless of account status.

We may revise these terms at any time. When a material change is made, we post a notice inside your account dashboard. Continuing to log in or transact after that notice constitutes your acceptance of the revised version.

If your account is suspended for a breach of these terms, we hold your wallet balance pending an investigation. Once the review concludes, any balance confirmed as legitimately settled is returned to your linked UPI or Paytm account.

Submit a data access or correction request via our email support channel with your account ID and a description of the data concerned. We process verified requests within five business days and confirm changes in writing.

Yes. These terms include a dispute clause covering all game session outcomes, including Baccarat and Kabaddi Crash. Disputes must be raised within 72 hours of the session ending; we review server-side logs to reach a decision.

The governing law is stated in the jurisdiction clause of these terms and depends on where access is lawfully permitted. Where local law conflicts with these terms, the stricter local rule takes precedence for that account.

Contact support by live chat or email and request account closure. After identity verification, any settled wallet balance is sent to your PhonePe or Paytm account. The process typically completes within three to five business days.

Terms and Conditions That Govern Your matkaone Account

Contact Us About These Terms and Conditions

Account Security, Data and Policy Enforcement at matkaone

Account Security

Data Handling

Cookie Policy

Data Retention

Requesting Changes

Account Closure

Frequently Asked Questions About Our Terms and Conditions

01 Who do these terms and conditions apply to?

02 Can matkaone change these terms without notice?

03 What happens to my funds if my account is suspended?

04 How can I access or correct my personal data held by matkaone?

05 Do these terms cover disputes about Baccarat or Kabaddi Crash session outcomes?

06 Which law governs my account agreement with matkaone?

07 How do I close my account under these terms?

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